DICK'S Sporting Goods

Upon my last visit I was greeted at the door by an associate behind the desk. The friendliness, attentiveness and intentionality notably made my day. Appreciate his humor and attitude as I was checking out as well. Great associates like this man is what set retail establishments apart. I will be back to shop at this store!

I was checking out one of the treadmills that were on display and seemed like was available as a demo to use. I previously saw someone else using the demo so I went to try it myself as well. After 5 seconds a white male worker tells me ‘Don’t touch it’ in what seemed like was a rude tone. I was confused because there was no sign saying to not touch it or no barrier blocking people from getting on it as well as the person using it before. Please visibly show whether or not displays are available for trying out next time or have more clear rules. I am assuming racism upon this incident.

Went there Thursday afternoon for kids basketball shoes. It wasn't busy but jees, the guy working in shoes really didn't want to work. He pointed in the direction of the shoe sizer for kids instead of showing us, then did so begrudgingly. Then disappeared for a bit to the other side until we could flag him to get sizes. The last straw? After bringing the display shoes so he'd know what to get, he asked us to put them back. No. Not trying to be an entitled customer but for heavens sake, when I had a similar job I never would imagine delegating what I'm supposed to do to a potentially paying customer. I could return them to the display. That guy? Lazy. So... my kid tried on the shoes to test the fit and we just left - with everything there for him to *GASP*... do his job. Won't be back for shoes at least...

My Son got a great pair of Kyrie Basketball sneakers today...however, the staff at the shoe dept are not very helpful and one girl was just plain rude, we asked her if the sneakers came in the next size up she quickly scanned the box we already had of the smaller size, looked it up and said "No", then she just walked away?!? WE SPENT OVER $120.00 FOR SNEAKERS AND LACES!! It Would have been nice for her to ask us if we needed anything else or Im sorry, etc... The young man who helped us got my son his shoes and new laces and walked away. He Never checked back with us?! I blame the store for not training these "kids" or for hiring unpleasant people. I don't wonder why online shopping is so popular now. The check out area is awkward, the cashier was pleasant but we had to "ask" for a bag to put our purchase in?!?! WHAT?? The store itself is clean and organized, however the Mens bathroom was a complete mess my husband said. The Women's bathroom was fine. Happy my son got his new sneakers but it wasn't a great visit....Im disappointed.

Jacob B and his buddy would rather stand around talking then offer 30 seconds of assistance to help a customer with a very basic request to find a pair of sneakers. Would not recommend anyone come here, would give 0 stars if that was an option.